PATHWAY · FULL ROUTE
The online care pathway
Take the steps in this order. Each one answers a question the next depends on: the visit decides whether a medicine is needed at all, and only then does it matter which pharmacy makes it.





AssessmentA clinician learns the goal, history, risks, and current medicines.→Tests or examOnly when the assessment needs more information.→Treatment choiceYou are told the exact medicine and whether it is an approved product or one a pharmacy made to order.→PharmacyThe dispensing or compounding pharmacy is named and checked.→Follow-upThere is a way to report problems and revisit the plan.→
As of September 2026, a video or app visit must meet the very standard an office visit would.
Telemedicine standardsAs of September 2026, if that standard calls for a lab test or face-to-face exam, the clinician should organise it or refer you on.
Telemedicine standards